Kathleen C
5.0 of 5 stars
May 10, 2024
The people at this store are invariably pleasant, kind and helpful. They go above and beyond what they need to do. For instance I’d been having difficulty putting the stickers on my license plates and they just did it for me!!! This is a wonderful store with wonderful people.
Anonymous
5.0 of 5 stars
May 10, 2024
Heidi and the rest of the staff were fantastic. Heidi communicated thoroughly and consistently through the process for both of the vehicles I had serviced that day. I knew what was happening and how long it would take. I was working and she sent text messages and emails to keep in touch since I was unable to answer the phone. Work was done quickly the same day. Overall great experience
Dave R.
5.0 of 5 stars
May 09, 2024
Knowledgeable staff, excellent workmanship
Angie V
5.0 of 5 stars
May 04, 2024
Every interaction with this store has been pleasant and positive. Heidi has phenomenal customer service skills. And she shows respect to customers in person and on the phone. She communicates with the garage staff professionally and respectfully. Its a pleasure doing business here!
Cindy
5.0 of 5 stars
Apr 25, 2024
They fixed my tire no problem, very fast
Aspen
5.0 of 5 stars
Apr 22, 2024
Associates are professional and remember details. It's always easy to get in and I'm confident in their work.
Bobby M
5.0 of 5 stars
Apr 19, 2024
I have been coming to the Waterville store for a while, and Heidi is exceptionally great at her job, and always goes above and beyond to accommodate!
Richard
5.0 of 5 stars
Apr 18, 2024
All Midas members were very knowledgeable and professional.
Rose
3.0 of 5 stars
Apr 08, 2024
It was surprising that a digital check was done on my vehicle to look for problems when I just wanted an oil change and the tire checked.My dashboard is now messed up with a different screen than was there before.They came up with two thousand dollars worth of parts and labor and you can't speak to a mechanic but someone who is new and inexperienced sits down with you to review the findings of something you never asked for.I know they are trying to drum up business but it was off putting.
Jeff C
4.0 of 5 stars
Mar 27, 2024
I was for the most part
Anonymous
5.0 of 5 stars
Mar 08, 2024
Have used Midas in the past and never disapointed.
Roy M
5.0 of 5 stars
Mar 08, 2024
well done
Joe F
5.0 of 5 stars
Feb 28, 2024
My brakes were making a lot of noise. I was told by other shops it would be at least 3 weeks. Midas in Waterville said to bring it right in and they would get it fixed. They also fixed my headlights and replaced a plate light and a brake light. They also replaced my cabin filter that my detailer recommended changing. The whole experience was very easy. They did all this in one afternoon. They also had a loaner for me to use to get back to work. Great staff and they all seemed to be very customer focused. I would take any of them on my team.
Granville P
5.0 of 5 stars
Feb 13, 2024
The customer service is always awesome the employees never lie about needing work or not needing work Everyone is always happy. I've always had good dealings with the crew in Waterville Maine. I will be going to that Midas until the day I die I believe I am that happy with their service
Shawn D
5.0 of 5 stars
Feb 12, 2024
They were very professional, had great attitudes and a comfortable waiting area
Nick R.
5.0 of 5 stars
Feb 09, 2024
I regularly work with this specific shop, and they always do a good job. It’s relatively quick, and they explain everything clearly.
Dan
5.0 of 5 stars
Feb 01, 2024
Great staff
Tim M.
5.0 of 5 stars
Jan 20, 2024
Had a great experience. Called to get my truck in for an inspection, knowing it was going to need some work to get a sticker. Called on Tuesday, got an appointment for Friday morning. They communicated through every step of the process, gave me options without pressure. Everyone that I interacted with was friendly, helpful and professional. I guess I've found a new garage.
Ryan G
5.0 of 5 stars
Dec 13, 2023
Everyone at Midas in Waterville Maine, is very professional plus easy to work with. Rely heavily on them that they will do a good job which they do, since I travel so much,
Wendie H.
5.0 of 5 stars
Oct 21, 2023
Customer service and service technicians work great together and keep me informed. They are accommodating with my special request such as taking a little extra time not to scratch my brand new rims and marking my tires so when they get reinstalled I can have them rotated. I had also brought in an under guard to be installed and they showed me it was the same part already on the car.
pat h
4.0 of 5 stars
Aug 26, 2023
thought the price for the muffler was high
Alexis
1.0 of 5 stars
Jun 16, 2023
An accurate detail of what is wrong with my car and what the price is. To fix the actual problem I brought it in with and not everything else but that issue. Not to break my tail light
path
5.0 of 5 stars
Feb 17, 2023
courteous and accomodating
Pixie
5.0 of 5 stars
Jan 18, 2023
Was able to get my car inspected without an appointment.
Anonymous
5.0 of 5 stars
Dec 05, 2022
Larry was fantastic helping to take care of my customer. If I ever have someone out your way again I'd happily use you.
Bobby M.
5.0 of 5 stars
Oct 08, 2022
Heidi and the staff understand I am a very busy business owner. I make sure when I call to have both of my mothers and my wife’s vehicle serviced, they jump right on it and make sure it’s done as quickly as they can accommodate. Always friendly and remember me every time I call. It’s a great piece of mind, knowing my families vehicles are looked at, as if they were their families vehicles. Or that’s at least the way they make me feel.Sincerely,Bobby Miller.
Amparo Villar
5.0 of 5 stars
Oct 06, 2022
Heidi was so amazing , knowledgeable and very understanding of our family situation.
patrickh
5.0 of 5 stars
Aug 05, 2022
friendly and courteous service
pat h
5.0 of 5 stars
Jun 24, 2022
always friendly and courteous
patrick h
5.0 of 5 stars
Apr 21, 2022
courteous service
Kim D
5.0 of 5 stars
Mar 23, 2022
Needed a muffler part replaced. Harry J. Smith company sent me to you. Immediate wonderful customer service. Amazed they took my car right in. Bless you
Dwight G.
5.0 of 5 stars
Feb 03, 2022
Still going strong. No disappointments. Glad to have another inspected year.
Kiera D.
1.0 of 5 stars
Dec 16, 2021
I took my car to midas asking for a courtesy check and they took my car on a road test for 40 minutes. did not inform me of any progress or work that was being done. when it came time to billing they charged me for work that I had not asked for or was cons
Bradley I.
5.0 of 5 stars
Nov 21, 2021
You always manage to fit me in on a schedule that works! Great techs!
Austin A.
1.0 of 5 stars
Mar 30, 2021
"So on top of being overpriced for mechanics I'd like to share my most recent experience, I had been going here for at least a few years and at first it was good aside from the price but my last time they tried to tell me I needed I tie rods for my inspecti"
Sue M.
5.0 of 5 stars
Mar 18, 2021
Great service and friendly people
Jason L.
1.0 of 5 stars
Feb 09, 2021
I went to have my car inspected they found a couple problems which I fixed but they said I had a hole in muffler pipe that goes over my axle. I checked the whole pipe no hole brought it back with every thing done they did not put it on the lift again and t
anonymous
5.0 of 5 stars
Jan 31, 2021
Very friendly and got me in quickly
anonymous
5.0 of 5 stars
Jan 29, 2021
Man at front desk was very nice and professional. Car was fixed in a good amount of time.
anonymous
4.0 of 5 stars
Dec 14, 2020
Got me right in, fixed problem. Nice job.
Dwight G.
5.0 of 5 stars
Nov 16, 2020
Going for 200K on this one. Well taken care of at Midas.Larry is a gem!
Bob S.
5.0 of 5 stars
Nov 11, 2020
"Been going there 5 years now and will continue to go there. Great service, and while my truck is being serviced, I usually take there company car and run to Home Depot and get stuff done while I?m waiting for my truck. Great guys! They know there stuff!!"
Ken E.
3.0 of 5 stars
Oct 22, 2020
"I?m a repeat customer of Midas, recommending them to my friends but let me share the experience I?m having with Midas at this time I?ve had both the front and rear brakes repaired/replaced on my 2014 Toyota Tundra with Midas Guaranteed parts (discs and ca"
Bradley I.
5.0 of 5 stars
Sep 10, 2020
Midst is very reliable with quick service!
Anonymous A.
1.0 of 5 stars
Jul 24, 2020
The office manager is rude and doesn't give you all the information you need until after you pay for things. I have been ripped off because of his negligence twice now so they have lost my business which is too bad for the technicians who are very competen
anonymous
5.0 of 5 stars
Jun 18, 2020
Prompt excellent service. Very pleased.
anonymous
5.0 of 5 stars
May 20, 2020
Pleasant, friendly, quick service, certified mechanics.
Bob S.
5.0 of 5 stars
May 03, 2020
"Great job as always! Safe, Clean even gave me a loner car!"
Claire T.
5.0 of 5 stars
Mar 20, 2020
"I am so happy my brother-in-law suggested these folks to me when I moved back to the area. They are kind, prompt, helpful, not pushy, reliable, and just the very best crew ever. In regards to the coronavirus, they are taking every precaution to safeguard t"
Heath S.
1.0 of 5 stars
Mar 16, 2020
Job was awful from the beginning quoted me $455 to put a flex pipe in my 2011 Dodge grand Caravan. When I received my van back I brought it to my mechanic. He showed me what they did And I was a palled. 6 inches from a flange they cut my exhaust instead of
anonymous
5.0 of 5 stars
Jan 25, 2020
Very good and I would recommend them to anybody
anonymous
5.0 of 5 stars
Jan 06, 2020
Got me in and out timely. Noticed that the rear wiper blade need to be replaced.
anonymous
5.0 of 5 stars
Nov 10, 2019
Overall. Service was great!
anonymous
5.0 of 5 stars
Nov 04, 2019
Great same day service. Quick and well done. Helpful staff and mechanics.
John L.
5.0 of 5 stars
Oct 27, 2019
I have been there several times for different problems everything always been up to up thanks I?ll be back soon John L
Shirley K.
5.0 of 5 stars
Oct 19, 2019
No problem
anonymous
1.0 of 5 stars
Oct 13, 2019
Over priced and they acted like I knew nothing about MY OWN CAR WHICH I DRIVE DAILY. Also, pointed out an extra issue that didn't even need to be fixed. I'll NEVER go back. Poor customer service skills and I feel disrespected.
anonymous
5.0 of 5 stars
Sep 27, 2019
Courteous, knowledgeable staff.
anonymous
3.0 of 5 stars
Sep 24, 2019
Couldn't replace all parts due to receiving the ones.
Dwight G.
5.0 of 5 stars
Sep 15, 2019
Really quick service on a chance to have an exhaust pipe & muffler repair. I was back on the road in 45 minutes.Super treatment.
anonymous
4.0 of 5 stars
Sep 01, 2019
Fot an alignment. Regular maintenance. No issues. All went well.
Denise G.
5.0 of 5 stars
Aug 05, 2019
You guys are great and my Mercury thinks so too!?? thanks for your great and prompt service..
Simon L.
1.0 of 5 stars
Jul 30, 2019
Go in 10 minutes before they close because I was told get my windshield fix come in with the paperwork and the fixed windshield and I?ll get my sticker. Go in get told they close in 10 minutes and can?t do it. It?s a sticker people at least uphold what you
William S.
5.0 of 5 stars
Jul 12, 2019
"Always the best service you could ask for! Larry and his team! Fair, trusted!"
Steven S.
5.0 of 5 stars
Jul 06, 2019
Larry got me in and out and even saved me a little money.
Shawn P.
4.0 of 5 stars
Jul 02, 2019
Very happy with the service I received. I will definitely be back
Brian B.
5.0 of 5 stars
May 23, 2019
Most likely. Larry is always plesent andHelpful .I having been going there for many years and the new location is a big improvement. Thank you.
Connie B.
1.0 of 5 stars
May 20, 2019
They do not own up to what they say to their employees. My son n law got hired their left his other job because they promise him 15.00 an hr. They also said they would give him a sign on bonus. That didn?t happen. 500.00 now and 500.00 later. They told him
Bradley I.
5.0 of 5 stars
Apr 06, 2019
Quality work at a fair price!
anonymous
5.0 of 5 stars
Mar 27, 2019
I think they did a good job off telling me what was wrong since a garage in Farmington missed those 2 parts that failed.
Allen M.
5.0 of 5 stars
Mar 22, 2019
"Great place, great service!! "
Lenny L.
5.0 of 5 stars
Feb 22, 2019
I have been a steady customer of Midas Waterville for 10 years. I would not go anywhere else!The service is top notch and fairly priced. I even buy my tires there.Technicians do an excellent job. They have never left a spot of dirt inside the car.Larry
Bradley I.
5.0 of 5 stars
Feb 22, 2019
They always are friendly and quick with service
anonymous
5.0 of 5 stars
Jan 27, 2019
Great job and excellent customer service
anonymous
5.0 of 5 stars
Jan 12, 2019
Great job. Well performed and at a good price.
anonymous
5.0 of 5 stars
Jan 12, 2019
Prompt service at a fair price. Thanks Larry!
Denis C.
5.0 of 5 stars
Nov 21, 2018
The crew at Midas in Waterville are top notch! My first name is Dennis with two n's not really a big deal. Just something I noticed in the email message.
Dwight G.
5.0 of 5 stars
Sep 24, 2018
"I was in a pinch to get the service. Left the Subaru off, went to do some other stuff, and it was done when I got back. Tidy. No leaks as this is an old car. Always the best. Glad not to have had to deal with an expensive dealership."
Lourdes R.
5.0 of 5 stars
Sep 22, 2018
Best customer service
Ken E.
5.0 of 5 stars
Sep 19, 2018
Good job as always.
Denise G.
4.0 of 5 stars
Sep 08, 2018
Lv you guys! Thanks for taking good care of my mercury !??
anonymous
5.0 of 5 stars
Aug 21, 2018
Repair completed at a fair cost. Replaced burned plug socket and headlight.
Todd B.
5.0 of 5 stars
Jul 29, 2018
"Brakes went bad on trip to hospital. Car towed in to Midas after noon. Rear brake pads, calipers & rotors replaced by 400 that afternoon. Super helpful & efficient. "
Raymond O.
5.0 of 5 stars
Jul 19, 2018
I have always gotten good service from the service manager and all the people who havedone the work. I have never had to return to have the job redone.
anonymous
5.0 of 5 stars
Jul 02, 2018
Fast service -this stupid survey won't let me save it unless I write more. BS. Stupid marketing by carf*ck.
anonymous
4.0 of 5 stars
Jun 30, 2018
Good service. Fixed problem. Very professional
anonymous
1.0 of 5 stars
Jun 26, 2018
Over priced charged me for services no other person/mechanic has heard of, I brought them all of the parts they needed except for tools and it was $150.
Shirley K.
5.0 of 5 stars
Jun 14, 2018
Perfect as always
Steven H.
1.0 of 5 stars
Jun 02, 2018
"I got my transfer case done through Midas and it went in with no leaks and the same day I got it, it had a leak on the transfer case where they forgot to put a piece back in and they won?t come clean for it and when they welded my pipes after they cut them"
Dwight G.
5.0 of 5 stars
Mar 27, 2018
"This old car (2002) is like a cat. It's used up several of it's lives. Midas was the rescue. Going on 170,000 mile now. Hope to make 200,000 *"
Shirley K.
5.0 of 5 stars
Feb 03, 2018
Always friendly and professional.
Robert K.
5.0 of 5 stars
Feb 02, 2018
"The service, and knowledge are second to none. They explain everything and are very quick to diagnose and fix the problem. Keep it up"
Stephanie T.
5.0 of 5 stars
Jan 22, 2018
"Originally I went to a private mechanic, who told me my entire y-pipe system had to be replaced for an obscene amount of money. I called Midas for a quote for getting it replaced. They offered a free assessment, and found that only the flex pipe needed rep"
Colleen H.
5.0 of 5 stars
Nov 19, 2017
"Very prompt with my car concerns, I really didn't expect same day service, but it was done. I will be sure to go there in the future."
James G.
1.0 of 5 stars
Nov 18, 2017
"I always bring all my exhaust work to Midas, as a mechanic, I usually do most mechanical work myself. Recently I bought my son a car, Lincoln Continental that needed exhaust work. Took the car to Waterville Midas, where I always go and always recommend the"
Denise G.
4.0 of 5 stars
Nov 16, 2017
Midas has taken good care of me and my mercury sable..they are quick and efficient and i will continue to bring my car to them for service..thank you Midas.
David B.
4.0 of 5 stars
Nov 10, 2017
Got me in on a busy day and I was pleased with that. Was surprised that the total was higher than I expected. Have oil changes gone up?
Shirley K.
5.0 of 5 stars
Nov 07, 2017
5 star
David B.
4.0 of 5 stars
Oct 17, 2017
"I have been to Midas 2 times recently and found them to be courteous and timely in fixing the problems I had which included an inspection, replacing 3 worn tires, and 2 signal lights. Midas is about 0.5 miles from my house and it's easy to drop off my car"
Patti C.
5.0 of 5 stars
Sep 11, 2017
I had my car worked on by Midas . They have always been courteous and helpful . I have a severe hearing loss . I am almost deaf . Larry the manager respects my hearing loss and always looks at me so I can read his lips . Larry is very good at his job . Ke
Dana H.
5.0 of 5 stars
Aug 28, 2017
For 4 or 5 years now Midas in Waterville has taken care of my maintenance needs from bumper to bumper. Always good service and no problems with repairs. I have never had an issue or had to have something redone - they get it right the first time around w
Steven S.
5.0 of 5 stars
Aug 26, 2017
Larry the manager is always pleasant to deal with and has taken care of my needs for years.
anonymous
5.0 of 5 stars
Jul 13, 2017
The service is great, the people are great! as usual everything went fine, No more and no less than I expected.
Shirley K.
5.0 of 5 stars
Jun 14, 2017
Perfect
anonymous
5.0 of 5 stars
Feb 09, 2017
great service as usual. Goof pricr.
Wendy K.
1.0 of 5 stars
Nov 12, 2016
I was quoted a coupon cost for brake inspections but was charged $8 more. When confronted about the overcharge was told I was improper to do so. . . unbelievable . . . unprofessionalism & deceitful. Would never recommend or return.
anonymous
5.0 of 5 stars
Oct 10, 2016
Excellent mechanic, great service.
anonymous
5.0 of 5 stars
Oct 10, 2016
Great service, timely repair and reasonable cost.
anonymous
5.0 of 5 stars
Oct 10, 2016
Great service
anonymous
5.0 of 5 stars
Sep 15, 2015
Excellent service, timely and fairly priced.
anonymous
5.0 of 5 stars
Sep 15, 2015
Great service.
anonymous
5.0 of 5 stars
May 21, 2015
excellent service at a fair price.